Shipping & Returns & Additional Contact Information
Our Mission Statement
Over the years we have been introduced to some amazing people, and some amazing products. Our mission is to provide a single source for High Quality Vitamins, High Quality Supplements, and some really awesome niche products to help our body recover from the damages of life.
Our Return Policy
We are happy to accept returns. All returns must be made within 14 days of purchase. The returned product needs to be un opened, and un-used, we cannot offer a full refund for a product that has been opened or used, but we will take in to consideration individual cases on a case case basis.
The buyer is responsible for the return, this includes requesting a return label from our customer support team who can be reached on firstname.lastname@example.org. The buyer is responsible to return the product or products in equivalent to the original packaging to ensure a safe return. The buyer is responsible for the cost of the return.
Once the item or items have been received by our team in the UK, we will investigated to ensure the product has not been opened, or used, and then a full refund will be immediately offered back to the original payment method used in the original transaction.
The buyer is responsible for obtaining a proof of postage for the return and this will need to be supplied to the customer service team on the following email address email@example.com.
The customer is responsible to ensure the product is insured for the full value of the parcel. We cannot be held responsible for lost returns, this will be down to the courier or postal service used for the returned item.
Estimated Delivery Times
We aim to dispatch all orders the same day if possible. Once your orders is placed you will receive an order placement ID on email, this means the warehouse has your order information, and it is currently being processed. Once the warehouse has processed your order, at this point we will then be able to update the status of your order and provide your tracking information. Sometimes obtaining the tracking information can take up to 24 hours depending on the carrier. All orders placed after 13:00 GMT, Monday to Friday may get processed the following day (except on weekends). All UK orders are full filled by Royal Mail unless pre-arranged before the order is placed. The standard UK shipping service used is Royal Mail Tracked 48. For EU orders & Global Orders delivery times can vary, delivery partners can also vary, and the estimated delivery time span can be from 5 - 10 business days (Monday to Friday - Excluding Weekend Days).
||£0.00 - FREE for UK orders over £49.99 / £3.00 for UK orders below £49.99 - Estimated Delivery Time : 2-4 Business Days|
||£7.95 - Prices from £7.95 depending on EU destination - Estimated Delivery Time : 5-10 Business Days|
||£10.00 - Prices from £10.00 depending on Global destination - Estimated Delivery Time : 7-10 Business Days|